Knowledgebase

 Already a community member? Click here to enter the Knowledgebase

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Knowledgebase is an on-line round-the-clock support site for the Front Arena community. Here you can find resources relevant to Front Arena end users, application managers, system managers and developers. The site is made available to customers, authorised partners, and SunGard employees and subcontractors.

Below are some of the resources and features you will find in Knowledgebase. The resources you will have access to corresponds to your assigned membership level, typically whether your organisation is a prospect, partner, customer etc.

• News
  News bulletins about market-related events
  Subscribe to email notifications: bulletins, new bugs, planned/released software
  Web feeds (RSS/XML)
   
• Support
  Helpdesk links
  On-line issue logging and monitoring *
  Request open issue list via email
  Search FAQs
  Search on-line bug database *
  File sharing (ftp/http)
   
• Downloads
  Release status, configuration and availabiltiy for each Front Arena track
  Release schedules for Front Arena components
  Download components (ftp/http/https)
  Extra scripts and utilities (unsupported)
   
• Documents
  End user documentation and helpfiles
  Reference documentation for system managers and developers
  Download entire documentation set (zip)
   
• Courses
  Training and certification information from Front University
   
• Community
  Discussion forums **
  User groups

* Extra login required ** Optional extra user profile

Knowledgebase is available to members of the Front Arena community. Find out how to apply

Knowledgebase replaced our earlier Customer Central site in summer 2006